Ranked
#3,419
Worldwide
Ranked
#1,724
US
Lifespan
64.9
Days
 

24x7 Help

Published by Crawler, LLC

24x7 Help Publisher's Description

24x7Help is ready to assist! Whether it's emergency computer assistance, virus concerns, peripheral and software configurations or other technical issues, round the clock help is just a call away....  Read more

Details

Latest version:2.1.0.46
Location:C:\Program Files\24x7Help\
Install size:3.94 MB (4,127,592 bytes)
About URL:http://www.24x7Help.org/
Uninstall:"C:\Program Files\24x7Help\unins000.exe"
The trust score is the reputation of 24x7 Help based on a number of factors including malware scans, behvaior, uninstall trends and general user experiences.
Poor Below average Good Excellent

Reasons behind trust score

  • Some versions are flagged as malware by multiple antivirus programs.
  • Adds a recurring scheduled task to Windows.
  • Automatically starts up each time any user logs into Windows.
  • Very poorly rated by third-party sources and expert users.

3
Malware detections

Cfg24x7.exe has been detected by the following 3 antivirus programs:
Avira AntiVir
 as DR/Delphi.Gen
Norman
 as Qhost.ZVJ
Trend Micro HouseCall
 as TROJ_GEN.F47V0104
24x7 Help installs 30 unique (by hash) versions of the file Cfg24x7.exe that contain multiple malware detections.
(Malware scans performed using the herdProtect meta-scan engines)

Global Reach

Install and Uninstall Trends

app24x7help.exe (Main Executable)
Common path:C:\Program Files\24x7help\app24x7help.exe
Behavior:Startup File (All Users Run)
Name:24x7Help
MD5:a36914b9fa70a7e815872d6023d8573e
App24x7Svc.exe
Behavior:Service
Publisher:PCRx.com
MD5:6939ed5d8b780165ebc6bed775061fc7
unins000.exe
Behavior:Scheduled Task
Description:Setup/Uninstall
MD5:d4b624c972c8e319e049fd799eb404e7
App24x7Hook.dll
Publisher:PCRx.com
MD5:cc0b27197a0830edb2919fe762f8184b
App24x7Hook.exe
Publisher:PCRx.com
MD5:d339b3803ae96a198b56253b4fcb8995
24x7desk.64.dll
MD5:6425e91b92646839fd81a5efac2626eb
24x7desk.dll
MD5:407441c6fe051fd79ac1929ba0fef48a
App24x7Hook64.dll
Publisher:PCRx.com
MD5:0df0c8fe56c4845514119cc03ca95dc5
App24x7Hook64.exe
Publisher:PCRx.com
MD5:fbba9d64873861047be7d4e1e2ab9f9f
Cfg24x7.exe
Publisher:PCRx.com
MD5:
3
a0aa079fa11efa3d3351a71ebaac43da

Installs by Country

80.1%
5.1%
3.1%
2.1%
1.6%
1.3%
1.1%
1.0%
0.8%
0.7%
0.3%
0.3%
0.3%
0.3%
0.2%
0.2%
0.2%
0.2%
0.2%
0.2%
US
DE
GB
CA
IR
JP
IN
BR
FR
IE
AU
MX
AT
ES
ZA
BE
CR
CH
IQ
ID

Installs in the United States

Latest Installs

View apps software from Crawler, LLC



Versions

2.1.0.46 0.30%
2.1.0.39 0.90%
2.1.0.38 0.75%
2.1.0.36 0.90%
2.1.0.35 6.75%
2.1.0.34 20.39%
2.1.0.33 26.09%
2.1.0.32 14.09%
2.1.0.31 2.70%
2.1.0.29 4.20%
2.1.0.28 0.15%
2.1.0.26 1.80%
2.1.0.25 0.30%
2.1.0.22 15.59%
2.1.0.19 3.30%
2.1.0.17 1.80%

Facts

  • 24x7 Help is developed by Crawler, LLC.
  • It contains malware with multiple detections from the top antivirus engines.
  • This software is potentially unwanted based on the trust factor and experience of other users.
  • The current user reach of this app is about 0.0064% of all PC users, however this reach has declined from a lifetime average of 0.2257%.
  • This program has a higher than normal uninstall rate of about 80.0%.
  • A startup entry key is added to the all-user's registry which will force the program to run when Windows reboots.
  • The app adds a Windows Service named '24x7HelpService' (24x7HelpSvc).
  • The current version is 2.1.0.46 with 16 known versions. The most widely installed version is 2.1.0.33.
  • About 80.1% of users who have this installed are located in the United States.

Operating Systems

Windows 7 66.42%
Windows 8 15.14%
Windows Vista 12.89%
Windows XP 5.55%

PC Manufacturers

HP 37.52%
Dell 20.51%
Acer 14.15%
Toshiba 9.86%
Lenovo 3.50%
Sony 3.02%
ASUS 2.70%
Samsung 2.38%
GIGABYTE 1.43%
Medion 1.27%
AMI 0.95%
Gateway 0.79%
NEC 0.64%
Sahara 0.48%
Packard Bell 0.32%
Alienware 0.16%
Intel 0.16%
Compaq 0.16%
 
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